Privacy Policy

Solas Health & Wellness ("we," "us," or "our") operates solasclinic.com and provides medical wellness services at 6633 Mesa St, Suite 508, El Paso, TX 79912. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal identifiers: Name, email address, phone number, and mailing address when you contact us or book an appointment.
• Health information: Medical history, treatment preferences, and other health-related information you provide during intake or consultations.
• Usage data: Pages visited, time spent on the site, browser type, and referring URLs collected automatically through cookies and analytics tools.
• Payment information: Processed securely through third-party payment processors — we do not store full card numbers.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide and improve our medical wellness services
• Send appointment reminders and follow-up communications
• Respond to inquiries and customer support requests
• Comply with applicable healthcare and legal regulations
• Analyze site usage to improve the patient experience

3. HIPAA Compliance

As a healthcare provider, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement physical, technical, and administrative safeguards to secure your health information and limit access to authorized personnel only.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Third-party vendors who help us operate our website and services (e.g., scheduling software, payment processors), under confidentiality agreements.
• Healthcare partners: Only as necessary and permitted to coordinate your care.
• Legal requirements: When required by law, court order, or regulatory authority.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve functionality and analyze traffic. We may use tools such as Google Analytics to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

6. Third-Party Links

Our site may contain links to third-party websites (such as our booking platform). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

7. Data Retention

We retain personal and health information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with Texas state law requirements.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at support@solasclinic.com.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Solas Health & Wellness
6633 Mesa St, Suite 508
El Paso, TX 79912
Phone: (915) 266-3174
Email: support@solasclinic.com